Training Programmes
Standout from the rest and Lead like a pro
Step Up
Corporate Image Mastery
- Personal branding
- Personality development
- Image building
- Business professionalism
- Office ethics
- Business etiquette
- Workplace etiquette
- Greetings and introductions
- Hand shaking
- Dining etiquette
- Formal dinner etiquette
- Buffet etiquette
- Wine etiquette
- Corporate grooming
- Power dressing
- Personal hygiene
Duration
1-2 days
Audience
Trainees, Executives, Mangers, Marketers, Sales Professionals, Account Managers, Branch Managers, Entrepreneurs and anyone who like to build their personality and personal branding
Service Pro
Customer Service Mastery
- Customer service excellence
- Customer relationship management
- Negotiation mastery
- Customer profiling
- Customer support
- Customer appointments
- Identifying service gaps
- Customer service quality
- Customer pain points
- Building customer loyalty
- Handling complaints
- Dealing angry customers
- Handling VIP customers
Duration
1-2 days
Audience
Account Managers, Branch Managers, Account Executives, Sales Professionals, Sales Representatives, Call-center Agents
Sell Smart
Professional Selling Mastery
- Understanding the Sales Mindset
- Consultative Selling Approach
- Value-Based Selling Principles
- Prospecting & Lead Generation
- Lead Qualification Techniques
- Building a Strong Sales Pipeline
- Customer Profiling & Needs Analysis
- Handling Objections with Confidence
- Storytelling for Sales Influence
- Negotiation & Closing Excellence
- Crafting Compelling Sales Conversations
- Elevator Pitch & First Impression Mastery
- Rapport-Building Techniques
- Structuring a Winning Sales Presentation
- Demonstrating Product Value Effectively
- Customer Relationship & Follow-Up
- Handling Difficult Scenarios
- Professionalism & Ethics
Duration
2 days
Audience
Sales Directors, Sales Managers, Sales Agents, Sales reps, Sales Executives, Branch Managers
Heart Smart
Emotional Intelligence Mastery
- Understanding Emotional Intelligence (EQ) Fundamentals
- The Science of Emotions & Human Behavior
- Recognizing Your Emotional Triggers
- Managing Emotions in High-Pressure Situations
- Developing Emotional & Mental Flexibility
- Building Empathy & Understanding Perspectives
- Reading People & Situations
- Relationship Management for Professional Success
- Effective Communication
- Through Emotional Intelligence
- Conflict Management Using EQ Strategies
- Developing a Positive Emotional Mindset
- Handling Difficult Conversations with Emotional Control
- Leading with Emotional Intelligence
- Creating an Emotionally Intelligent Workplace Culture
Duration
1-2 days
Audience
Departmental Heads, Future Leaders, HR Managers, Branch Managers, Team Leads
Connect Pro
Interpersonal Mastery for Workplace Impact
- Building rapport with diverse personalities
- Active listening for deeper engagement
- Creating positive first impressions
- Assertive vs. passive vs. aggressive communication
- Enhancing empathy in workplace interactions
- Developing emotional awareness in conversations
- Giving and receiving constructive feedback
- Managing difficult conversations with confidence
- Strengthening workplace relationships
- Building trust and credibility
- Improving collaboration across teams
- Navigating cultural and behavioral differences
- Conflict prevention and resolution skills
- Influencing without authority
- Communicating with clarity and respect
Duration
1-2 days
Audience
Management Trainees, Supervisors, Branch Managers, HR Professionals, Account Managers, Team Leads
Risk Ready
Strategic Risk Mastery
- Identifying potential risks in business operations
- Risk assessment frameworks and tools
- Evaluating likelihood and impact of risks
- Risk prioritization and mitigation strategies
- Developing a proactive risk mindset
- Crisis prevention and contingency planning
- Internal controls and compliance essentials
- Operational, financial, and strategic risk types
- Monitoring and reviewing risk exposure
- Reporting risk effectively to stakeholders
- Decision-making under uncertainty
- Managing reputational and ethical risks
- Building a risk-aware organizational culture
- Communicating risk with clarity
Duration
2 days
Audience
Risk Analysts, Risk Managers, Finance Managers, Bankers, CXO’s
Deal Smart
The Power of Persuasive Negotiations
- Stages and structure of a successful negotiation
- Preparing and planning for negotiations
- Identifying needs, interests, and priorities
- Building negotiation confidence and presence
- Communication skills for negotiation success
- Strategies for win-win outcomes
- Handling objections and difficult tactics
- Understanding body language in negotiations
- Persuasion and influence techniques
- Managing emotions during negotiation
- Cross-cultural negotiation considerations
- Negotiating under pressure
- Closing deals effectively
- Post-negotiation follow-up and relationship management
Duration
1 day
Audience
Senior Managers, Marketers, Supervisors, Sales Leads, Sales Executives, Other Business Professionals
Speak Smart
High-Impact Presentation Mastery
- Understanding the fundamentals of powerful presentations
- Structuring your content for clarity and flow
- Designing visually compelling presentation materials
- Mastering vocal tone, pace, and articulation
- Developing confident stage presence
- Managing presentation anxiety
- Storytelling techniques for business impact
- Engaging audiences with interactive techniques
- Using body language to influence and connect
- Adapting presentations for different audiences
- Presenting data and insights effectively
- Handling audience questions confidently
- Virtual and hybrid presentation techniques
- Practicing persuasive and impactful delivery
- Closing presentations with memorable takeaways
- Building a personal presentation style
Duration
2-3 days
Audience
Management Trainees, Executives, Managers, Supervisors and any one who want to upgrade their presentations skills.
Comm Pro
Business Communication Mastery
- Crafting clear, concise, impactful messages
- Verbal and nonverbal communication mastery
- Communicating with confidence and credibility
- Improving workplace email and written communication
- Structuring business messages for results
- Active listening for effective communication
- Communicating with senior leaders and stakeholders
- Persuasive and influential communication techniques
- Handling misunderstandings and miscommunication
- Cross-cultural communication awareness
- Managing difficult or sensitive conversations
- Delivering feedback effectively
- Building communication presence and tone
- Enhancing team communication and collaboration.
- Communicating complex ideas simply.
Duration
1 day
Audience
Executives, Trainees, Supervisors, Managers
Shift Smart
Leading Change with Confidence
- Drivers and dynamics of change
- Overcoming resistance to change
- Managing emotions and uncertainty during transitions
- Communication strategies for effective change
- Building resilience in teams
- Leading teams through change and disruption
- Change readiness assessment
- Turning change challenges into opportunities
- Creating a culture that embraces innovation
- Implementing change models (e.g., ADKAR, Kotter)
- Stakeholder analysis and engagement
- Supporting employees during transformation
- Change monitoring and reinforcement
- Sustaining long-term change success
Duration
2 days
Audience
Strategic Managers, CXO’s Departmental Heads, Change Managers, Change Agents, Senior Managers.
Management Master Class
Management Skills Development
- Transitioning into a management role
- Understanding key management responsibilities
- Setting goals and managing priorities
- Effective delegation techniques
- Coaching and developing team members
- Performance management essentials
- Building accountability within teams
- Time management and productivity for managers
- Problem-solving and decision-making skills
- Leading team meetings effectively
- Managing team conflict with confidence
- Creating a positive and inclusive work environment
- Motivating and engaging employees
- Strategic thinking for managers
- Managing change within teams
- Building high-performing, results-driven teams
Duration
2-3 days
Audience
Junior Managers, Assistant Managers, Sales and Marketing Professionals, Supervisors, Team Leads, Management Trainees
Train Master
Professional Facilitator Mastery
- Understanding the role of a professional trainer
- Adult learning principles and psychology
- Designing effective training programs
- Structuring sessions for impact and retention
- Facilitation techniques for engagement
- Managing group dynamics in training
- Building confidence and trainer presence
- Using stories, examples & analogies in teaching
- Asking powerful questions and encouraging participation
- Handling difficult participants
- Using training aids and visual tools effectively
- Conducting assessments and evaluations
- Giving feedback to learners
- Delivering virtual and hybrid training sessions
- Continuous improvement for trainers.
- Instructional design fundamentals
Duration
3 days
Audience
HR Managers, HR Executives, Training Managers, Supervisors & any other professionals.
Lead Like a Pro
Leadership Development Mastery
- Transitioning into leadership role
- First time leader challenges
- Building core leadership skills
- Team motivation
- Performance management
- Building successful teams
- Transformational leadership
- Being an adaptive leader
- Developing a leadership identity
- Creating a positive influence
- Different leadership styles
- Leading & managing teams
- Building high performing teams
- Conflict resolution
Duration
1-2 days
Audience
Managers, Departmental Heads, Future Leaders, Management Trainees
Breakthrough
Personal Self Mastery
- Confidence building
- Self-motivation
- Positive attitude
- Self-awareness
- Personal SWOT analysis
- Self- esteem
- Resilience building
- Mindfulness
- Worklife balance
- Stress management
- Goal setting
- Secret of success
Duration
2 days
Audience
Sales Executives, Mangers, Management Trainees, Executives